The Role and the Team

We’re looking for a Lead Product Designer to join our growing Product & Design organisation. This is a key leadership role within the team: not only will you take on complex, high-impact design challenges across our digital products, but you will also be responsible for line-managing and developing our team of three talented product designers.

You will work closely with the Head of Design (who you will report to), product managers, researchers, engineers and stakeholders from across the business to shape experiences that are useful, usable and loved by our members. This role requires a blend of systems thinking, product strategy, visual design, and leadership capability. You will also play a critical role in building and evolving our design culture, ways of working, and overall quality bar.

What You’ll Do

• You’ll contribute design work as part of a Product Squad

• Line-manage and coach our existing team of product designers, supporting their growth and development

• Lead the end-to-end design process across critical product areas

• Work cross-functionally with product, engineering, research, data, content and marketing to solve complex user and business problems

• Provide direction, critique and support to product designers across projects

• Be an advocate for user needs, inclusive design, accessibility and design best practice

• Guide product and design decisions through hands-on work, workshop facilitation, and storytelling

• Help shape our design system, tools and processes as we scale

• Contribute to strategic planning alongside the Head of Design and Design Leadership team

• Understanding of user research methods and how to integrate them into design

• Find appropriate uses for using AI in our Product Design and Discovery workflows

What You’ll Bring

• Extensive experience in product design, including several years in senior or lead-level roles

• A portfolio that demonstrates both high-quality craft and clear product thinking

• Experience leading multidisciplinary teams and mentoring other designers

• Ability to connect design work to business and user outcomes

• Excellent communication, collaboration and stakeholder management skills

• Strong knowledge of Figma and modern design tools

• Familiarity with agile methodologies and working in fast-paced environments

Nice to Have:

• Experience working with or contributing to a design system

• Exposure to both web and native mobile app design (iOS + Android)

• Experience working in membership, e-commerce, or fintech environments

Our Culture

Our members, partners and colleagues are at the heart of everything we do.

Our colleagues are integral to helping create the unique experience we deliver, so we’re genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are, and have a hybrid working model, with colleagues based in London, the East Midlands and around the country.

We're also officially recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People.

What We Offer

• Hybrid working 

• 25 days plus public holidays, buy and sell and an additional day off for your birthday 

• A company bonus scheme

• Great social events e.g., Christmas party, family fun day, summer party, sports matches

• Learning and development opportunities 

• Group auto-enrolment pension plan

• Enhanced maternity, paternity, sick pay

• Company funded private medical insurance

• Healthcare cashback plan

• Employee assistance programme (including mental health support)

• Modern office space with onsite gym including access to free HIIT & stretch classes, games area, chill-out areas, book club, and more, when you visit our HQ in Cossington

#LI-Hybrid