Blue Light Card. Individually great, together unstoppable  

The Role and the Team 

We’re looking for a Technical Product Manager to help turn great product ideas into high-quality, shippable outcomes. This newly created role plays a critical part in improving how work moves from product intent to engineering delivery, as our Product and Engineering teams continue to mature their practices.

You’ll sit at the intersection of Product and Engineering, working hands-on with Product Managers, Engineering Managers, engineers and QA. Your focus will be on clarity, quality and flow, translating product intent into well-structured, technically sound work, helping teams move faster with confidence, and ensuring what we ship actually works for members. This role is ideal for someone who loves being close to delivery, enjoys enabling others to succeed and thrives in environments where you can create structure and raise the bar.

What You’ll Do

• Turn product requirements into clear, engineering-ready tickets with strong acceptance criteria and technical context

• Break complex features into sprint-ready work during refinement, spotting dependencies, risks and edge cases early

• Act as a delivery partner to engineers, ensuring they have the clarity and context needed to work autonomously

• Raise the bar on Jira quality, documentation and refinement so teams can focus on building, not unblocking

• Prepare for and facilitate backlog refinement, surfacing blockers and trade-offs ahead of planning

• Track delivery health and quality signals, using insight to improve how teams plan and execute

• Lead user acceptance testing to ensure features meet product intent before release

• Share best practice through templates, coaching and clear examples of what good looks like

What You’ll Bring  

• Experience in a Business Analyst, Technical Product Manager, Product Owner or similar role within agile teams

• Strong technical fluency, with the ability to understand code, APIs and architectural decisions

• A track record of improving delivery quality through better specification and process

• A detail-driven, structured approach and a natural instinct for spotting gaps and edge cases

• Confidence working closely with engineers, QA and product partners on complex delivery challenges

• A pragmatic mindset that balances pace with quality and knows when to escalate

• Comfort working in ambiguity and creating structure where it doesn’t yet exist

• A collaborative, low-ego approach and genuine enjoyment in enabling others to succeed

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. 

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.  

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. 

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working. 

What We Offer

• Hybrid working and flexible hours 

• Free parking and EV charging onsite at HQ 

• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days 

• A company bonus scheme 

• Your own Blue Light Card and exclusive access to thousands of discounts 

• Generous funded BUPA medical insurance covering pre-existing conditions 

• Group auto-enrolment pension plan  

• Enhanced parental leave and absence leave 

• Healthcare cashback plan 

• Employee assistance programme (including mental health support) and mental health first aiders 

• Great social events e.g., festive party, summer party, team socials, sports matches 

• Regular company-wide recognition events e.g. monthly Light’s Up and annual Shine awards  

• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)  

• Onsite gym at HQ (including access to free HIIT & stretch classes)  

• Strong learning and development culture and personal growth fund 

#LI-Hybrid