Blue Light Card. Individually great, together unstoppable

The Role and the Team

Retail Media is one of BLC's fastest-growing and highest priority commercial bets, and the business is investing seriously in scaling it. There's genuine scope to shape how the proposition develops and real ownership on offer for the right person.

The Retail Media Lead is the second hire into this function, sitting alongside the Retail Media Director and taking real ownership of the commercial and delivery work that keeps things moving. You'll work day-to-day with Partnerships, Product, Engineering, Data, Marketing and CRM, and be a key presence in external conversations with brand and retail partners. You will help develop, release and coordinate new advertising products and services for our Partners, always with an eye to the Partner experience and the commercial opportunity.

This role suits someone who's hungry to build, comfortable in the detail, and as confident managing a piece of cross-functional delivery as they are in a commercial partner conversation. You don't need to be the finished article in both, but you'll need to be genuinely capable across both.

What You'll Do

· Coordinate cross-functional delivery across Product, Engineering, Commercial and Data, keeping retail media initiatives on track and dependencies visible.

· Proactively identify and resolve delivery risks, bringing the right people together to maintain momentum and keeping stakeholders informed as work progresses.

· Build internal understanding and buy-in for retail media's role in BLC's commercial strategy, acting as a trusted point of contact across teams.

· Ensure media products and placements are built in line with business objectives, consumer privacy standards and brand experience requirements.

· Support and listen to the day-to-day feedback and requirements emerging from commercial relationships with retail media partners, including campaign planning, product feedback and revenue conversations.

· Establish and share measurement frameworks with partners that demonstrate the effectiveness of retail media, including incrementality, attribution, ROAS and customer lifetime value.

· Support the development and positioning of online retail media products and data and audience monetisation opportunities, working closely with Product and Data to shape what gets built.

What You'll Bring

· Experience of partner relationships and revenue within retail media, AdTech, or a related digital or marketplace business, with a genuine understanding of how retail media products are built.

· A track record of meeting commercial partner needs and contributing to revenue outcomes, with the ability to lead external conversations with confidence.

· Demonstrated ability to keep cross-functional work on track across Product, Engineering and Data teams, without needing formal project management frameworks or qualifications.

· Comfortable operating in ambiguous, fast-moving environments, able to bring structure and pace to situations where not everything is defined yet.

· Strong communication skills, able to translate commercial and technical detail clearly for a range of audiences, both internally and with partners.

· Experience in a high-growth, scale-up or early-stage environment would be an advantage, as would a background in a larger organisation where you've been actively involved in building or scaling a new retail media proposition.

Our Culture

Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We promote hybrid working, and value in-person collaboration so encourage time in our offices – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working.

Blue Light Card is an equal opportunities employer. We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role.

What We Offer

· 25 days annual leave plus public holidays and an additional day off for your birthday

· A Moments that Matter day – one extra day of leave each year to use for something that matters to you

· Buy and sell holiday scheme of up to 5 days

· A volunteering/fundraising day – one paid day each year to give something back to the community

· Annual company bonus scheme – linked to both company and individual performance

· Your own Blue Light Card and exclusive access to thousands of discounts

· Personal growth fund of £450 per year to invest in your development

· Private Medical Insurance that includes cover for pre-existing conditions

· Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension

· Enhanced Maternity, Partner, Adoption and Shared Parental Leave

· Healthcare cash-back plan

· Colleague Assistance Programme – 24/7 confidential support whenever you need it

· Hybrid working and flexible hours

· EV charging and free parking onsite at HQ

· Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!)

· On-site gym including free HIIT and stretch classes at HQ

#LI-Hybrid