The Role and the Team

At Blue Light Card, our mission is simple: make heroes happy. Every day, we support those who keep our communities safe and cared for, from NHS staff and emergency services to social care workers. We’re proud to serve millions of members through meaningful, people-first experiences.

As our Programme Manager, you’ll play a key role in bringing people and plans together to deliver initiatives that truly make a difference. You’ll work across product, tech, data and wider teams to help coordinate and guide high-impact programmes like Black Friday and Big Blue Weekend.

You’ll operate at the heart of the business, building strong relationships across all levels. From delivery teams to our Senior Leadership Team and Executives, this is a highly visible role that requires clear communication, calm leadership and a proactive mindset that helps others succeed.

What You’ll Do

• Lead the planning, coordination and delivery of cross-functional programmes, including flagship initiatives like Black Friday and Big Blue Weekend

• Build and maintain collaborative relationships across Product, Engineering, Data and business teams, ensuring shared understanding and momentum

• Collaborate closely with stakeholders at all levels, including Directors, Executives and the Senior Leadership Team, to provide clarity, surface risks and help shape thinking

• Act as the central point of accountability for key programmes, bringing structure, calm and confidence to high-impact, fast-paced work

• Define and maintain programme roadmaps, delivery plans and structured reporting to ensure momentum and visibility across teams

• Coordinate effectively across departments, ensuring work is clearly scoped, well-sequenced and progressing as planned

• Support organisational readiness and change, ensuring programme impacts are understood and well-communicated across the business

• Champion continuous improvement in delivery practices by shaping scalable frameworks that support effective, joined-up working

What You’ll Bring

• A strong background in coordinating and delivering large, multi-team programmes within a product and tech-led organisation

• Clear and compassionate communication skills, with the ability to build trust and connect with people at every level of the business

• The confidence and credibility to engage and influence stakeholders at all levels, from delivery teams to Directors, Executives and the Senior Leadership Team

• A natural sense of gravitas and calm authority, with the ability to lead high-visibility initiatives and build trust quickly

• Experience in roles such as programme manager, delivery lead or product owner, with comfort navigating agile, hybrid or more traditional delivery environments

• A people-first mindset and a genuine enjoyment of bringing diverse teams together, aligning around shared goals and enabling others to thrive

• The ability to bring clarity and direction in environments where delivery frameworks are still forming, offering structure and a calm, enabling presence

• Resilience, emotional intelligence and a proactive, solution-focused approach to navigating ambiguity, challenge and change

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

• Hybrid working and flexible hours

• 35 hour working week

• Free parking and EV charging onsite at HQ

• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days

• A company bonus scheme

• Your own Blue Light Card and exclusive access to thousands of discounts

• Generous funded BUPA medical insurance covering pre-existing conditions

• Group auto-enrolment pension plan

• Enhanced parental leave and absence leave

• Healthcare cashback plan

• Employee assistance programme (including mental health support) and mental health first aiders

• Great social events e.g., festive party, summer party, team socials, sports matches

• Regular company-wide recognition events e.g. Monthly Light’s Up and The Shine awards

• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)

• Onsite gym at HQ (including access to free HIIT & stretch classes)

• Strong learning and development culture

#LI-Hybrid