Blue Light Card. Individually great, together unstoppable

The Role and the Team

We’re continuing to grow and evolve as a business, and as part of this journey our Data Team has an exciting opportunity for a Business Intelligence & Analytics Lead.

In this role, you’ll be the trusted expert who helps turn raw data into meaningful insights that support colleagues across the organisation. You’ll guide the implementation of our BI strategy, nurture reporting and analytics processes, and work in close partnership with Product, Marketing, Operations, and Finance to empower thoughtful, informed decision-making.

This is a hands-on leadership role where you’ll balance building and shaping our self-serve analytics capabilities with encouraging a supportive, data-informed culture across the business.

What You’ll Do

• Use your expertise in quantitative analysis and data storytelling to bring numbers to life, seeing beyond the data to understand how our members engage with our products, their needs, and challenges, and how these insights can positively influence our strategy

• Thoughtfully use data to size opportunities, measure performance, and ensure our self-serve tools make it easy for colleagues to feel confident about how we’re doing

• Collaborate with teams to define meaningful metrics that matter, supporting stakeholders and liaising with developers and engineers to collect the right data and deliver clear, valuable insights

• Build and maintain data products that empower colleagues to self-serve, helping teams access the insights they need quickly and consistently. You’ll also take care of developing the semantic layer of our business, ensuring data quality and integrity alongside modern best practices

• Support wider initiatives by carrying out in-depth analysis and sharing well-rounded recommendations to guide the business forward

• Work closely with teams to spot gaps in data, processes, or capabilities, and proactively help elevate our existing data landscape

• Stay curious and open to learning, keeping up with industry trends and best practices, including attending relevant events

What You’ll Bring

• Extensive experience working with data in an analytical capacity, ideally in a digitally native tech environment

• Confidence using relevant tools and languages (SQL and dbt are a must) alongside BI suites such as Lightdash, Looker, or Tableau

• A supportive approach to mentoring and coaching, whether through line management or similar experience

• A collaborative, impact-driven mindset, with strong curiosity for understanding user behaviour and a genuine desire to make a positive difference to Blue Light Card, our members, partners, and colleagues

• Ability to translate business problems into clear, actionable tasks, drawing conclusions and communicating insights in an inclusive and engaging way to a variety of stakeholders

• Experience in data storytelling, including the confidence to present ideas and inspire others with well-grounded, data-led recommendations

• Commitment to both your own growth and your team’s development, identifying opportunities to learn and improve in line with market trends and best practices

• A team-focused outlook, equally comfortable working collaboratively or independently

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

• Hybrid working and flexible hours

• Free parking and EV charging onsite at HQ

• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days

• A company bonus scheme

• Your own Blue Light Card and exclusive access to thousands of discounts

• Generous funded BUPA medical insurance covering pre-existing conditions

• Group auto-enrolment pension plan

• Enhanced parental leave and absence leave

• Healthcare cashback plan

• Employee assistance programme (including mental health support) and mental health first aiders

• Great social events e.g., festive party, summer party, team socials, sports matches

• Regular company-wide recognition events e.g. monthly Light’s Up and annual Shine awards

• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)

• Onsite gym at HQ (including access to free HIIT & stretch classes)

• Strong learning and development culture and personal growth fund

#LI-Hybrid