Blue Light Card. Individually great, together unstoppable

The Role and the Team

We’re looking for an experienced Senior hands-on Product Analytics Manager to play a crucial part in shaping product strategy by putting robust data, experimentation and insight at the heart of decision-making. You’ll support and develop a high-performing team, partner with senior stakeholders across Product, Engineering, Marketing and Commercial teams, and ensure we have a consistent, aligned view of our members, performance metrics and product opportunities. You’ll influence product roadmaps, help teams form hypotheses, design experiments, and ensure outcomes are driven by evidence, member insights and business value.

We’re growing as a business and as we continue to evolve as a Data Team, there’s a real opportunity for both personal development and career progression.

What You’ll Do

• Apply your expertise in quantitative analysis and data storytelling to see beyond the numbers and understand how our users interact with our products, their needs and difficulties, and how those insights can inform our product strategy

• Proactively use data to discover and size opportunities, generate hypotheses, propose, design and help run experiments and ensure we keep learning and improving

• Partner with Product, UX Research, Engineering, Commercial, and Marketing senior stakeholders to prioritise impactful work tied to business outcomes

• Shape product strategy by bringing forward insights on member behaviour, product performance, A/B tests, and commercial impact

• Manage, coach and develop a team of product-focussed analysts and data scientists

• Build and maintain key data products to enable business teams to self-serve and allow quick access to core insights and metrics, embedding a data-informed approach to actions

• Contribute to our strong knowledge base by populating the Insights Hub with key reports and findings; and keep documentation and descriptions up to date

• Develop strong relationships with all teams at Blue Light Card, sharing learnings to maximise the access and value of insights across the business

• Champion one source of truth, providing updates to the wider team on current priorities and blockers, whilst aligning data sources and metric definitions to ensure efficiencies and consistency in the analysis being conducted cross-functionally

What You’ll Bring

• Expertise in SQL and modern analytics stack (dbt, Amplitude, Looker/Lightdash, or equivalents). SQL and dbt are essential for this role

• Extensive experience working with data in a digitally native product-led tech environment

• Impact-driven self-starter and detail-oriented problem solver with a strong curiosity to understand user behaviour and have a real positive impact on Blue Light Card, our members, partners and colleagues

• Ability to translate business problems into analytical tasks, drawing conclusions and communicate insights to a variety of stakeholders across all levels

• Data storytelling and presentation skills, with the ability to present a convincing, data-led argument for ideas to internal stakeholders and colleagues

• Strong stakeholder management with the ability to make complex insights digestible

• Experience mentoring or coaching others, with evidence of developing talent and scaling impact

• Hands-on experience designing experiments, defining KPIs, and measuring product performance

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

• Hybrid working and flexible hours

• Free parking and EV charging onsite at HQ

• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days

• A company bonus scheme

• Your own Blue Light Card and exclusive access to thousands of discounts

• Generous funded BUPA medical insurance covering pre-existing conditions

• Group auto-enrolment pension plan

• Enhanced parental leave and absence leave

• Healthcare cashback plan

• Employee assistance programme (including mental health support) and mental health first aiders

• Great social events e.g., festive party, summer party, team socials, sports matches

• Regular company-wide recognition events e.g. monthly Light’s Up and annual Shine awards

• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)

• Onsite gym at HQ (including access to free HIIT & stretch classes)

• Strong learning and development culture and personal growth fund

#LI-Hybrid